Occasionally, Elles Hair, at its sole discretion, may exchange products or portions of a product under the following conditions:
Applications must be made within 72 hours of receiving the product (s).
Any exchange request after 72 hours will not be accepted.
We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed) in any way. According to the Health and Safety Regulations, you cannot exchange human hair products that have been used. This includes removing the hair from the cable ties. We adhere to strict policies regarding the exchange of hair, hygiene concerns, and the law. Please return the item in its original condition and resalable condition.
To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
Please note, customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.
Please be advised, exchanged items are usually shipped within 1-3 working days upon receipt of shipping payment.
If you feel you have received a defective, we want to hear from you!
We take all feedback seriously and for us to fully investigate your complaint we will need to see the product in its entirety to establish the cause of your concerns as they could be down to various reasons.
You must contact us within 72 hours after receipt of the merchandise. A customer service representative will provide the client with instructions for the return of all the products in question in order for us to fully investigate your concerns. Please note that images are not acceptable for us to conduct an investigation so will need the product back in its entirety.
Customers will be responsible for paying the costs associated with returning the item to the Elles Hair Distribution Centre. If Elles Hair verifies that the product is defective in some way, Elles Hair will then refund or replace the item.
Once we receive the product back, an investigation will be launched immediately and we will come back to you with our evaluation within up to 5 days.
Surulere, Lagos Nigeria
Elles Hair LTD reserves the right at our discretion to make changes to prices, policies, and procedures. Please check this page periodically for changes.
At Elles Hair, we maintain a high level of quality assurance. All our hair goes through a rigorous process to ensure you are getting the best quality product possible. All hair orders are thoroughly inspected before shipment. Our main objective is to ensure that you are completely satisfied.
We may offer an exchange but we don’t do refunds.