Please read this information carefully as it contains important information about your rights, obligations, limitations, and exclusions that apply to you.

We will do our best to match each of your exact specifications. As our natural hair is 100% virgin human hair and each piece is peculiar to each individual. Our natural hair comes in straight, wavy, and curly patterns and the color will range between a natural 1b and 2. In some cases, we have natural lighter pieces that are available on request but not guaranteed. Please note that refunds and/or exchanges will not be issued by the dissatisfaction of a texture or color, issues with natural tapering, split ends, shedding, or concerns that are typical with natural hair products. colors may appear lighter or darker as a result of camera photos, please see post for wig details.

Payment Terms

Payment terms are always 100% in advance. We accept all major credit cards and bank transfers. As soon as you place an order online your credit card will be charged.

Credit card fraud, FAKE ALERT and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different from your shipping address you will be asked to complete a credit card authorization form and send supporting documentation before shipment is released. If necessary, a representative will contact you shortly after your order.

Order Processing

Please note that during busy SALE/PROMOTIONAL/HOLIDAY periods processing times can be extended by 3 days

Billing Address / Shipping Address

Elles Hair only sends parcels to the BILLING ADDRESS. If customers require a parcel to be sent to an alternate address then they would need to submit proof of their Billing Address details with their order. We only accept ID in the form of a bank statement or Government-issued ID.

Product Availability

If a product is out of stock, unavailable, or if we are just simply unable to fulfill your order, we will contact you immediately to see if you are interested in receiving a replacement. If a substitution is not acceptable, you may wish to terminate the sale, in which case we will refund the amount charged to your credit card or account.

Return policy

At Elles Hair, we maintain a high level of quality assurance. All our hair goes through a rigorous process to ensure you are getting the best quality product possible. All hair orders are thoroughly inspected before shipment. Our main objective is to ensure that you are completely satisfied.

Exchanges

Occasionally, Elles Hair, at its sole discretion, may exchange products or portions of a product under the following conditions:

Applications must be made within 72hrs  of receiving the product (s).

Any exchange request after 72hrs  will not be accepted.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed) in any way. According to the Health and Safety Regulations, you cannot return human hair products that have been used. This includes removing the hair from the cable ties. We adhere to strict policies regarding the return of hair, hygiene concerns, and the law. Please return the item in its original condition and resalable condition.

To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Please note, customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.

Please be advised, exchanged items are usually shipped within 1-3 working days upon receipt of shipping payment.

If you feel you have received a defective, we want to hear from you!
We take all feedback seriously and for us to fully investigate your complaint we will need to see the product in its entirety to establish the cause of your concerns as they could be down to various reasons.

You must contact us within 3 days after receipt of the merchandise. A customer service representative will provide the client with instructions for the return of all the products in question in order for us to fully investigate your concerns.  Please note that images are not acceptable for us to conduct an investigation so will need the product back in its entirety.

Customers will be responsible for paying the costs associated with returning the item to the Elles Hair Distribution Centre. If Elles Hair verifies that the product is defective in some way, Elles Hair will then refund or replace the item.

Once we receive the product back, an investigation will be launched immediately and we will come back to you with our evaluation within up to 5 days. If Elle’s hair has provided a wrong order or defective product. you are entitled to your full refund.

Returns Address:
Elles Hair
Surulere, Lagos Nigeria

Shipping Delays

For your convenience, it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagement, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of Elles’s email. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust Elles Mail to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

Lost / Delayed Parcels

All parcels in Lagos are sent via local courier Deliveries and parcels sent overseas are sent via FedEx, DHL, and UPS Delivery. Elles Hair is not responsible for any missing or delayed parcels due to the negligence of the couriers we use. In any rare case that a parcel is missing or lost, you would need to wait for 30 days before we can make a claim to the shipping companies. Only when a claim has been submitted and approved, will Elles Hair be able to reimburse your full order total or send another parcel out to you.

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, flat number, etc.) needed to deliver your package. Your order will be shipped via Elles Mail to the address you provide. It is extremely important that you give us the most accurate and complete information possible. Please note – if your parcel is signed for by someone other than yourself at your address, we will not be held liable as our duty is to deliver to your address. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

International Shipments

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees, or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

Policy Changes

Elles Hair LTD reserves the right at our discretion to make changes to prices, policies, and procedures. Please check this page periodically for changes.

Limitation of Liability

Elles Hair LTD does not accept liability Elles the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Elles Hair International will not be liable for consequential, special, indirect, or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. The customer agrees that for any liability related to the purchase of products, Elles Hair is not liable or responsible for any amount of damages above the aggregate amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Elles Hair LTD is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.

Copyrights, And Other Rights

Images of people or places displayed on the Elles Hair site are either the property of, or used with permission by, Elles Hair. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Elles Hair site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program, or technology described in any document published by Elles Hair on this site may be the subject of other intellectual property rights owned by Elles Hair. Any such right that is not expressly licensed hereunder is reserved by Elles Hair.

Prizes and Compensation

Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted to be exchanged or returned. This does not affect your statutory rights.

Note: If you need further clarification about our Terms and Conditions or have general questions please call 09023099327 or email us at support@elleshairplace.com

Promotions and SALES

Delivery charges are applicable for all coupon code users. Please do not select the free delivery option as your order will not be processed. Coupon codes are not to be used in conjunction with any other coupon codes or special offers.

Policy Changes

Elles Hair Place reserves the right at our discretion to make changes to prices, policies, and procedures. Please check this page periodically for changes.